Tell us a little about your business – what does Bogan Eyecare do and how do you serve your clients?
Bogan Eyecare is a full-service optometry practice in Brownsburg, Indiana, dedicated to helping patients experience their best vision and eye health at every stage of life. Our team provides comprehensive eye exams, medical eye care, contact lens fittings, eyewear solutions, and ongoing education for our patients. We pride ourselves on creating a warm, welcoming environment where patients feel cared for and valued.
What makes you stand out from other businesses in your same line of work?
We believe our patient experience sets us apart. Every decision we make—from the technology we invest in to the way we design our office flow—is centered around the patient. Our doctors and staff are intentional about building lasting relationships, not just completing appointments. We are able to create personalized recommendations tailored to fit a patient’s lifestyle. We know just how much your vision matters and how comfortable you want your eyes to feel. When it comes to vision and eyewear, we only provide the best. We also offer a top of the line dry eye clinic that has improved the quality of life of many of our patients.
In your business, how important is technology to your success? What prompted your initial call to C2IT Consulting to explore an IT partnership?
Technology plays a critical role in how we care for our patients and operate day to day. From electronic health records and diagnostic equipment to scheduling and communication systems, nearly every part of our workflow depends on technology running smoothly. We reached out to C2IT because we needed a trusted IT partner who could not only keep our systems reliable and secure but also help us proactively solve problems before they affect patient care. Their ability to understand how our technology impacts the patient experience made them a natural fit.
From the first conversation to the onboarding process, what was the experience like working with C2IT? What did you notice that you appreciated about the team at C2IT and how they worked with you?
Our onboarding experience with C2IT was smooth and collaborative. From the very beginning, their team took the time to listen to our needs, understand our operations, and make thoughtful recommendations. The communication was clear and responsive, and their team worked side by side with ours to make the transition as seamless as possible.
Our 4 values are Loyal Partnerships, Attentive Discovery, Economic Value, and Cohesive Teamwork – can you cite specific examples of where you saw these values play out?
We saw several of these values in action during the rollout of our new laptops. Everyone from C2IT who came on site was amazing—working efficiently, collaborating with each other, and keeping our team informed every step of the way. Their teamwork and dedication helped minimize disruptions and made the entire process run smoothly.
How do you feel about your ongoing relationship with C2IT Consulting? Can you share any examples of ways we have helped enhance and support your business?
We are very appreciative of C2IT and their attentiveness. Any time we have an issue, they respond quickly and make sure it’s resolved as soon as possible. They’re always aware of how IT problems can impact our patients and are sensitive to minimizing disruptions. A recent example was when they needed to bring our internet down to make upgrades—they intentionally scheduled the work during our lunch hour to avoid interrupting patient care. It’s that kind of thoughtfulness and partnership that we truly value.
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