IT support

The continually evolving landscape of technology can quickly become a complex and confusing environment to navigate. Our solutions can help simplify it for you. Let us handle your day to day IT so you can focus on what you do best and have the confidence that you have the right technology for your business needs.

C2IT is deeply rooted in technology consulting, integration, and support. Our first client way back in 2003 remains a client to this day. While systems, software, and strategies may change over time, loyal partnerships remain. We are blessed to be the go-to resource for many small businesses for all their technical needs, whether it’s as simple as setting up a new employee or as complicated as integrating disconnected systems to make a business operate at its best. We are experts in problem solving, solution creating, and, in general, helping our clients breathe peacefully knowing their technology is well cared for.

Technology is an ever-changing landscape, and C2IT is here to partner and engage with you on the specific technology that will help your organization rise to new heights. We would be honored to schedule a free needs analysis and high level discovery session with your team and see where the road may lead.

Are you ready to make technology one of your greatest assets instead of a constant stressor and liability?

Onboarding Experience

Just as every business is unique, no two technology systems or infrastructures are alike. Before we engage with day-to-day support and ongoing service with a new client, we will partner with your team to thoroughly evaluate your technology systems across your organization, find weak spots or key areas of strength, and recommend a path forward. Throughout this onboarding experience you’ll get to know our support-team on a first-name basis, learn about how to reach out to us whenever you’re in need, and gain real insights about how technology changes may fit into your future.

Throughout the onboarding experience, here are just a few of the items we’ll walk through with you:

• Full inventory of technology resources involved
• Internet / network assessment
• Disaster preparedness assessment
• Email systems and Integration Assessment
• Upcoming project review
• Training on utilizing C2IT Support

Help Desk

When technology disasters and emergencies strike, who do you want on the other end the phone call or email chain? A “tier 1” support agent you’ve never met who lives across the ocean and knows nothing of your system except how to bill you? Or a trusted friend, a partner, and a team of talented individuals dedicated to not only identifying and resolving your problem, but also to ensuring you’re kept informed throughout the whole process?

 Our technology help desk is located just west of Indianapolis in the town of Plainfield. We dedicate resources of all kinds to equip our team with the skills and first-hand knowledge of each client’s systems so we can serve you quickly and proficiently. When you pick up the phone or send in an email, you’ll be greeted by a friend who knows your name, cares about the challenge you’re facing, and is prepared to stick with you until it’s resolved.

Fun Facts

We’ve pulled some fun stats to answer those questions!

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Percent of business email systems that use cloud-based Office 365 and Google Suite

%

Percent of organizations that were hit by a virus or malware attack in the last five years

%

Percent of companies that experienced a downtime event that lasted more than 8 hours the past five years

%

Percent of companies rely on cloud storage as part of their Disaster Recovery Plan

Disaster Planning & Recovery

No one wants to think that a disaster will happen to them, but even the most careful people can be struck with misfortune. C2IT will work to put in place a plan to help lessen the technology impacts from any misfortune. However, we also realize no plan is infallible, so we’re there every step of the way with daily backups to get you up and running again as smoothly and quickly as possible if an issue were to ever occur.

Managed Services

You have enough on your plate without having to worry about the maintenance of your IT infrastructure. That’s where C2IT’s Managed Services come in. We’ll monitor, update and repair everything from networks and servers to software to computers and printers. Put your mind at ease by putting your IT needs in C2IT’s hands.

Antivirus

Backups

Remote Access

Cloud Services

Work with a Team of Talented IT Professionals

Joe

  • Help Desk and Technical Support
  • Microsoft Windows Operating System
  • Office 365 Administration
  • Computer PC Hardware
  • Google Business Suite
  • IT Security

Andrew

  • Help Desk and Technical Support
  • Microsoft Windows Operating System
  • Office 365
  • Customer Support
  • iOS
  • Problem Solving

Chet

  • Network Infrastructure
  • Domain Server and Management
  • Integration and Customization
  • Disaster Planning and Recovery
  • Client Needs Exploration

Phil

  • Defining Business Requirements
  • Project Planning
  • Project Financial Management
  • Issue and Risk Mitigation
  • Client Communications

What We Do Best

We think we’re pretty awesome, but don’t just take our word for it!

“C2IT has enabled our ability to reduce our processing time of our data by over 90%, by designing a database and entry system that is highly automated. C2IT is the most sincere and honest group of people I have ever met.  They know their abilities and have your best interests and budgets in mind.”

Jim Dedon

Executive Director, National Car Rental Licensee Association

“I can confidently say that since [working with C2IT] our technology is much more reliable, employees are more productive and we have become a better organization. Through working with Joe and C2IT we have increased our understanding of technology … They are excellent listeners who communicate quickly, in language we can understand while delivering spot-on solutions to our needs. I highly recommend Joe and C2IT to anyone who is looking for a true business partner that can help with any technology needs.” Dave Fiscus

Senior Manager, Marketing Business Development & IT, Westfield Outdoors

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Disaster planning and recoveryBusiness class emailDay to day help deskCloud based file storageNetwork and server infrastructureOther

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