Who Shut Off The Internet?

Who Shut Off The Internet?

We have a routine at home when tablets start running slowly or the TV glitches out. Someone inevitably hollers out, “Can someone restart the Internet?” This is the sign for someone (normally dad) to crawl under the stairs, fumble around with all the electronics, and...
Burning Bridges

Burning Bridges

Over the past two months, I have written about firing and hiring your IT Guy. Whether your business has an on-staff IT department or simply calls a friend when there’s a technology problem, you know who I’m talking about when I refer to “the IT Guy.” We depend on the...
Practice Makes Perfect… or at Least Prepared

Practice Makes Perfect… or at Least Prepared

My 7th grade son came home a few days ago and told my wife and I that they’d had a drill at school to prepare for an active shooter situation. The school had done a great job of notifying parents in advance that this drill was going to take place, so we weren’t caught...
REDUNDANCY – Finding Balance in Spare Parts

REDUNDANCY – Finding Balance in Spare Parts

Two weeks ago a client called us with more than a hint of panic in his voice. “Everything is down. The only thing on the server is a message stating that hard drives have failed.” As you’d expect, he wanted us to come out right away. When our technician arrived on...