The Process

Provide IT Support 

We started providing IT support for MCSD and MC911 in January 2021. We spent multiple days on site doing discovery and learning what day to day operations looked like. We did some job shadowing and rode a long in a Sheriff’s car to get an understanding of the pain points and hardware. Since then, we have continued to provide day-to-day support with issues that arise for users. Also, setting up new users, new VPNs, and help with peripheral devices like printers and scanners. 

Assistance with IT Projects and Hardware Refreshes 

There have been a few projects that we have helped coordinate: 

• WIFI AP Upgrade – We replaced the Access Points in both locations to keep hardware at a modern age and to help alleviate some issues throughout the building. 
• Hardware Refreshes – We have helped set up new computers for both locations, but just recently set up new computers for each of the MC911 Dispatch stations. 
• MCSD had a new project in which they implemented a new body cam system for officers and for vehicles. We helped plan this project to ensure the installation would go efficiently.  
• We are in the process of implementing a new file server.